Terms & Conditions

This page, together with the documents referred to on it, outlines the Terms and Conditions on which Smith St. Foods will supply the goods and/or services to you (the client) as listed on this website (smithstreetfoods.com.au) or as detailed by quote. These terms and conditions should be read carefully prior to placing each order as Smith St. Foods reserves the right to amend these Terms and Conditions at any time. Placing an order with Smith St. Foods represents acceptance of both the binding nature and content of these Terms and Conditions.
 

Information about us

Smith Street Foods Pty Ltd. (ACN 615 341 047) trading as Smith St. Foods operates the website www.smithstreetfoods.com.au.

Information about you

Smith St. Foods is committed to complying with the Privacy Act and the National Privacy principles.
Any personal information collected with be securely stored and protected by:
- Restricting access to personal information
- Maintaining technology products to prevent unauthorised computer access
- Securely destroying your personal information when it's no longer needed for our record retention purposes.

Smith St. Foods will not share your information with any other organisation or third party unless in exceptional circumstances such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure.

Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information that you transmit to us. Accordingly, any information that you transmit to us is done so at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information. 

Social Media

If you post comments on the Products or Services to any website, blog or social media network (Commentary) you must ensure that such Commentary represents your fairly held opinions. By agreeing to these Terms and Conditions, you irrevocably authorise us to quote from your Commentary on the Site and in any advertising or social media outlets that we may create or contribute to.

Disclaimer

While Smith St. Foods have taken reasonable steps to ensure the accuracy, currency, availability and completeness of the information contained on this site, the information is provided in good faith and on an 'as is' and 'as available' basis and we do not make any representation or warranty of any kind, whether express or implied, as to the reliability of the information. 

The products displayed on the www.smithstreetfoods.com website are not exact samples and are indicative only. The products you receive may vary from those displayed according to seasonal availability. 

To the extent permitted by law, we do not represent or warrant that the website will be available at all times, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted, or that no damage will occur to your computer system. You must take your own precautions to ensure that accessing the website does not expose your computer to viruses, malicious computer code or other forms of interference which may cause damage.

Smith St. Foods does not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of, attempted use of, or inability to use the site or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on
information contained on or accessed through the Site.

Limitations

To the extent permitted by law, the total aggregate liability of Smith St. Foods in connection with these Terms and Conditions is limited, at our option, to:
a) In the case of the supply of products:
- Replacement or resupply of the products; or
- The cost of replacing or resupplying the product
b) In the case of the supply of services:
- Supplying the relevant services again; or
- The cost of supplying the relevant Services again, and
c) In any event, will not exceed the fees paid by you to us under the relevant Order.

To the extent permitted by law, under no circumstances will we be liable for any loss of profit, loss of revenue, loss of contract, loss of business opportunity, loss of reputation, loss of data or any indirect or consequential loss arising in connection with these terms and conditions or the services. 

SMITH ST. FOODS CATERING

The conditions in this section relate to catering provided by Smith St. Foods and includes both drop-off and fully serviced catering.

Drop-off catering includes buffet-style sharing items prepared offsite at the Smith St. Foods kitchen and delivered to a nominated address. Drop-off catering will usually involve a small amount of preparation by the client following delivery such as re-heating, carving and serving.
Fully serviced catering events are intended for more formal occasions requiring the presence of onsite chefs and/or wait staff. Dishes are prepared partially offsite at the Smith St. kitchen and finished for serving onsite at the event venue; and including, but not limited to, banqueting, sharing and canapé style menu options.

Catering Service Availability

The Smith St. Foods local delivery area is defined as:
- Gerringong
- Bombo
- Kiama
- Gerroa
Catering services to locations outside these areas may incur a travel charge at a rate of $25 + GST per HALF hour of travel or part thereof for the RETURN journey.
*Note: Not all items can be transported.

Enquiries/quotes

Catering enquiries can be made over the phone or via email. Quotes are valid for 30 days from the date of issue.

Booking confirmation

Smith St. Foods do not impose a minimum group size for catering however our services attract minimum spends, holding deposits and cancellation fees.

A signed booking agreement with details of a valid credit card is required to secure all bookings over $1000. Smith St. Foods reserves the right collect credit card details to hold against the order until final payment has been received. If payment is not received by the due date, Smith St. Foods reserves the right to charge the credit card on file for the full outstanding amount.

Minimum spends

• Drop off catering - $500

• Serviced catering - $1000

Minimum spends apply to each catering event/drop off/delivery. These minimum spends form part of the binding agreement of these Terms and Conditions upon booking an event with Smith St. Foods.

Holding deposits

Deposits are non refundable in the event of cancellation within 14 days of the booked date.

Cancellations

Where an event is cancelled within 14 days of the date of the booking, full payment will be retained by Smith St. Foods as the cancellation fee.

Menu Selections

While every effort is taken to ensure the menus on our website are current and accurate, at times Smith St. Foods will be limited to seasonality and availability. In these instances, Smith St. Foods will discuss alternative options with the clients and/or make reasonable substitutions.

Customisation

With advance notice, Smith St. Foods will make all reasonable attempts to accommodate your preferences and any dietary requirements.

To ensure adequate time for ordering and preparations, Smith St. Foods will contact you leading up to your event to confirm menu preferences, dietary requirements and group numbers (refer to Table 2 for Confirmation Timeframes).
Final payment is due 7 days prior to your event.

Confirmation Timeframes

• Secure booking - deposit payable upon making booking

• 14 days prior to event - dietary requirements, guest numbers, menu selections + final payment

Smith St. Foods will try to cater for any changes to group size, dietary requirements or menu preferences, after the confirmation date and final payment however, reductions in group size will not be eligible for refund and increases in group numbers may incur a charge at the same rate per head as the other guests.

Onsite staff

Smith St. Foods staff required to be onsite for an event will be charged out at for a minimum of 4 hours at the following rates:
- Senior Chef - $50 + GST per hour
- Cook + Serve - $46 + GST per hour
- Waitstaff - $42 + GST per hour

As a guide, it is recommended that 1 staff member per 30 guests is required. This is dependent on and subject to menu choices, time frames and menu style.

Where staff are required to travel outside of the Gerringong/Kiama areas, the client will be invoiced for their time at the same hourly rate as for onsite staff for the return journey.

Servingware

Smith St. Foods are able to supply platters, serving ware, trays and disposable dinnerware (serviettes, cutlery, plates/bowls etc.).
- Disposable dinnerware is charged at a flat rate of $2 p.p.

- Servingware (crockery, serving tongs/salad servers,cheese boards/knives + grazing table props) are provided for use at events free of charge and will be left onsite for the duration of the event or as negotiated.

Items left onsite are to be returned to Smith St. Foods within 3 days of the event. Alternatively, Smith St. Foods can pick up any items left onsite at the same price as their half hourly travel charge - $25 + GST per HALF hour or partherof.

Clients are responsible for any items left onsite and will be invoiced for reasonable costs for any items that are damaged during the event or that are not returned.

Hire equipment

Smith St. Food is able to advise on items which may need to be hired to ensure events run smoothly. The responsibility for hire, damages and returns remains with the client.

Cakeage

Smith St. Foods will cut and portion cakes free of charge. Additional decorations/garnishes such as strawberries, coulis or Chantilly cream can be arranged for $5 + GST per person.

Risk

Product risk will be transferred to the client:
- Upon delivery of the goods to the nominated delivery address or
- At the conclusion of the event (for fully serviced catering).

Smith St. Foods takes no responsibility for food items left onsite following delivery or at the request of the client.

Refunds

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Refunds can be requested from enquiries@smithstreetfoods.com. Requests for refunds will be considered on a case-by- case basis and by reasonable discretion of Smith St. Foods.